The coronavirus crisis has taken down many industries, including technology. Airbnb has reduced the size of its workforce by 25 percent as the whole system becomes turmoil by COVID-19.

On Tuesday, Airbnb confirmed that they had cut 25 percent of the payroll, around 1,900 employees from a total of 7,500. They also showed their honor to those who are leaving for their contributions to the company before as a comfort. In the letter sent to cut-off employees, Airbnb co-founder and CEO Brian Chesky expressed his sorrow to this inevitable decision but also emphasized the importance of their work not only for Airbnb but for all international travelers and encourage them to keep working on what they have. 

Airbnb now committed to getting back to basics, it appears as though the company will go deeper rather than wider. “This crisis has sharpened our focus to get back to our roots, back to the basics, back to what is truly special about Airbnb — everyday people who host their homes and offer experiences,” said Chesky. 

The company announced that they are focused on taking care of their employees and asked for understanding and patience as they spend time supporting their staff.


Airbnb in the past couple of months has confronted a crisis with its hosts, many of whom felt abandoned when Airbnb opted to provide full guest refunds and credits for bookings made through mid-March, and canceled because of coronavirus-related issues. Although Airbnb subsequently opted to provide some $250 million in host relief, it hasn’t changed much for many of them.

In the interim, Chesky, who admitted that Airbnb had become removed from hosts’ concerns over the years, pledged to do better for hosts on an ongoing basis. There is still a lot of doubt among hosts that this will happen, and many have discussed suing Airbnb and abandoning the platform when the travel industry recovers.

Airbnb provides employees in the U.S. 14 weeks of base pay, plus one additional week for every year at Airbnb, with tenure rounded to the nearest year. Outside the U.S., all Airbnb employees will receive at least 14 weeks of pay, plus tenure increases consistent with their country-specific practices.

Airbnb also provides new frontline stays, partnering with their hosts to connect 100,000 healthcare providers, relief workers, and first responders with places to stay that allow them to be close to their patients – and safely distanced from their own families, as a method to keep this business going.

Chesky revealed areas that Airbnb is downgrading, such as hotels and luxury properties, although none of these would involve mom-and-pop hosts. “This means that we will need to reduce our investment in activities that do not directly support the core of our host community,” Chesky wrote.

He also stated his gratefulness towards hosts and other staff who are staying and motivated them to stay positive for that this crisis will soon be over.